SUMMARYTo acquire a new opportunity and utilize my experience to improve the company while using my hard working mentality to better myself and my teammates

 

 

EXPERIENCE

January 2015 to Tyler Technologies, Plano, TX 

PresentSupervisor of Project Management and Tech Services/PMO/Manager

·Responsible for managing a team of 15 SR Infrastructure and Software Engineers to support one of the nation’s largest software applications called Odyssey.

·               Manage small to large size server migrations and refreshes/upgrades including software and hardware, for database, job, app, integration, and portal or public access for courts and justice departments.

·Completed RFP’s for new Odyssey clients which involved building and managing the client’s infrastructure. Once sold would hold kick off meetings and work the conversion and go live schedule to completion. 95% sold.

·               Manage the team’s deployment calendar and escalations. Project coordinated times and schedules for new tasks and client issues for all customers. Managed the change control process.

·               Project managed the new large scale client rollouts called “go lives” which had executive leadership involved. Projects ranged up to 50 million.

·               Managed employees by sending out metrics weekly and monthly including on-call scheduling and reporting.

 

January 2014 to Securus Technologies, Carrolton, TX 

January 2015Supervisor of Project Management and Tech Services

·Responsible for managing a team of 12 project managers, 9 install techs and 300+ service techs to service and install Networks, PC's, VoIP (SCP), and Video Conferencing (SVV) to thousands of jails, correctional facilities, and government agencies across the US.

·               Provided VoIP and Video conferencing solutions to jails and prisons for inmates to communicate with loved ones as well as IT services (hardware and software) which included monitoring software for prison staff.

·Managed employees by holding 1 on 1's, weekly team meetings, and metrics to monitor and improve the overall project management department productivity. PMO.

·Reported job statuses and financial metrics to a managers, directors, and executive management team weekly and monthly and held quarterly reviews.

·Responsible for de-escalating customer problems and issues and provided quick yet solid resolutions to get teams back on board to get the job done.

·               Key department escalator for escalating issues to other cross-functional department managers and supervisors to find solutions to customer and internal issues.

·               Kept up and sent out company and department standards and SOP’s and would train individuals and teams.

·               Held lunch trainings for PM’s utilizing the PMBOK practices.

·               Worked with project coordinator to assign projects to project managers as well as managing the queues.

 

April 2013 to Frontier Communications, Allen, TX                                     (10 Month Contract)

January 2014SR Project Manager

·Responsible for leading and managing large scale mission critical cell site builds for AT&T and Verizon from start to completion.

·Responsible for tracking all OSP (Outside Plant Fiber from Frontier CO to Cell site), ISP (Canoga NID install and testing at cell site), IOF (network components in pathway or ring including TLS and Aggregator switches), and long haul transport connectivity (Collector Pairs in meet me room to connect to AT&T and VZ). Worked with COEI/COEP, CCP teams.

·Held weekly conference calls for site responsible state builds: CA, ID, OR, UT, NV, WA, and WI. On a project management team which was responsible for building over a thousand cell sites in 2013 and became the number one vendor for AT&T.

·identified key stakeholders and put teams together to manage the full cycle of the complete cell site build including working with and managing the following teams and departments in OSP, ISP, IOF, Parts ordering/shipping, COEI, COEP, CCP, and internal and external management teams.

·Turned complete built sites (E2E complete) over to a provisioning team which turned up circuits and worked as the middle man between AT&T/VZ senior project managers and our provisioning group connecting circuits and explaining links and pathways.

·Reported to Frontier and AT&T/VZ senior management teams on weekly progresses and financials. (Had a 95% turn up ratio meeting proposed and scheduled dates.)

·Used Excel, PowerPoint, Projects, Outlook, Visio, and AutoCAD for designing and tracking projects and loaded all information to SharePoint for sharing.

 

October 2011 to Southwest Airlines, Dallas, TX                                          (18 Month Contract)

April 2013SR Project Manager - Corporate Office

·Responsible for leading and managing large scale mission critical projects from start to completion and was a go-to-guy for helping SWA technology get through projects that were in a "stuck" state or needed engineering to better the standards.

·               Helped senior leadership and management with insight on maintaining human errors. Trained technicians on new products and standards. End to end project management including project plans and estimates using the 5 PMI steps.

·               Responsible for reporting project plans, financials, and improvement documentation to upper and executive management.

·Worked alongside a SWA Facilities department who drove large scale renovations and new construction projects including IT infrastructure overhauls for the SWA headquarter buildings as well as the twenty two sites across the country I was in charge of managing. Projects ranged up to $30,000,000.00.

·Project Managed the Time Warner Cable new infrastructure build at the SWA HDQ building from start to finish including researching to find the technical sales manager through knowing contractors, site survey with TWC, engineered documentation and floor plans, audited the entire building of all existing CATV drops to working TV's, toned and labeled cables, installed lockable cabs with patch panels and rebuilt taps with jumpers to panels, worked with TWC to get the drop per outlet cost down and build in a low construction cost of a whole new CATV backbone infrastructure including a new node and new OSP to ISP fiber run.

Worked with both SWA and TWC legal teams and held weekly meetings to hash out any discrepancies and pricing plans.

Took agreed contract proposals up to senior leadership for signatures and training on new system.

Created a tracking data sheet which tracked all the db levels and kept a total count ready for any TWC audit. Created a floor plan which showed the location of every working and de-installed drop in the building.

Trained the entire technical service department on the new system, the new tracking data sheet, and the new floor plans to keep the system operating properly. Managed the TWC installers from ODP to cable pullers to terminators, to testers, and saw to it to have a professional install. Did a final walk / sign off with TWC management.

Previous attempts failed to negotiate a build and SWA attempted to get a new service upgraded 3 years before me and failed.

·Designed and project managed unified communications installations which involved video conferencing and interactive white boards and monitors in conference rooms at headquarters and remote locations.

·In charge of upgrading existing Key and PBX phones and systems to Cisco VoIP. Upgraded sites such as LAX with 300 plus phones, BWI 150 phones, and HDQ building 1200 plus phones. Worked with Cisco engineering and telecom teams to design systems and roll outs and manage technicians and sub-contractors out in the field. Project managed the conversions.

·Ordered all user and station equipment including, network switches and routers, PC's and kiosks, phones analog and digital, radio equipment and repeaters, wireless routers and access points, Multi-Functional-Printers through Toshiba and desk printer equipment, and would co-mat shipments to different site locations.

·Dispatched contractors to install drop locations and back bone fiber and copper feeds, schedule network engineers to get the network going with new circuits, routers, and switches, and technicians to install and test equipment for a tech ready week deadline prior to the move or opening date.

·Used Microsoft Projects to highlight milestone achievements and sent completed plans to management for further analysis. Personally tracked a weekly jobs Excel spreadsheet with key dates and information.

·Orchestrated moves and cutovers with SWA techs and contractors as well as SWA facilities and facility contractors where we would work together to move ticket counters, baggage service offices, kiosks, air to ground and ground to ground radios and antennas, time clocks, DMP's (digital media players), VoIP phones, FIDS, BIDS, and GIDS airport information monitors, PC's, MFP's, cargo equipment, and many other items in conjunction to working with other airlines and airport management to be service ready and operational by the next scheduled flight. Service windows were very small and the amount of work was very large and had a 100% mission critical success rate. All projects opened on time at 04:00 AM.

·Reported back to SWA senior leadership on progresses, any issues, and a final progress report announced to all senior leadership as well as a technology update reaching thousands of SWA employees and board members.

·               Turned in a lessons learned Power Point and any supportive documentation to the technology director and uploaded to the technology team SharePoint site.

·Used Excel, PowerPoint, Projects, Outlook, Visio, and AutoCAD for designing and tracking projects and loaded all information to SharePoint for sharing.

 

January 2010 to Equinix (Data Centers), Sunnyvale, CA

October 2011IBX Ops Support Engineer / Project Manager - Corporate Office

·In charge of creating, and maintaining current standard operating procedures for all Equinix employees to learn and follow as company procedures.

·               Create how to install guides for technicians and site supervisors to follow while doing installations and maintenance in the data center environment.

·Engineer, estimate, and project manage custom projects for sales and customers requesting design and build special call out nonstandard infrastructure parts such as OM4 MMF, one off cabinets, and cage projects called custom orders. (120 total custom orders and $1,800,000.00 sold in 11 months - 18 jobs sold for $541,000 in one week best).

·Lead Data Center Engineer and Project Manager for Southeast Region including Chicago and Southwest Region including Los Angeles, Dallas, Silicon Valley, Seattle, and Phoenix data centers.

·Execute daily tasks and troubleshoot employee escalations with Oracle, SharePoint, Eroom, and EMF and responsible for training Equinix employees (SME's) on new deployments and bugs.

·Collaborate with SME's and manage site managers and network teams to incorporate new network switches and dark fiber redundant paths to link one data center to the other.

·Create installation guides for customers using Power Point and Visio to give full specifications books and drawings of what to expect per their new cage leases.

·Equinix purchased company Switch and Data (SnD) and was responsible for learning the SnD standards. Held training and implementation meetings to get SnD employees up to Equinix standards. Did site audits involving relabeling cages, relabeling cross connects, relabeling cabs, and servers to get them into the correct format for order management. Also trained SnD sites on day to day tasks and ticket managing through Oracle database.

·Performed site quality assurance audits for Chicago, LA, Dallas, Seattle, Denver, and Silicon Valley data centers. Created PowerPoint slide shows and trained technicians and supervisors of what could be improved on.

·Built data center SV5 located in San Jose from the ground up. Worked with groups within Equinix such as the architect and carrier management teams as well as outside contractors to build a 170,000 square foot data center. 

·               Managed construction contractors and technicians to lay pip paths, build out MPOE's and IDF's, build cages for Equinix, order parts including material and testers for technicians, and relay any escalations to my upper management teams. Managed project by having weekly conference calls to ensure communications were kept up all the way to completion.

·Used Excel, PowerPoint, Projects, Outlook, Visio, and AutoCAD for designing and tracking projects and loaded all information to SharePoint for sharing.

 

 

November 2006 to JAK Communications, Sacramento and Bay Area, CA

January 2010Owner  -  Sales Manager / Technical Manager / Project manager

·Used sales marketing strategies to gain a cliental base with internet marketing, designing and mailing flyers, sales lead groups, and estimating through REED Bulletin.

·In charge of designing systems and infrastructure and maintaining contract relationships for customers such as Verizon doing data center design and installation and de-installation work. Installed large scale A/V, voice and data, CATV, and Satellite installs for companies such as Abercrombie and Fitch, 24 Hour Fitness, school districts, and large scale residential projects. With the help of product reps such as Leviton, we would design job specifications to adhere to new construction builds, system integrations, and customer's needs.

·Sold and Installed many low voltage applications such as video surveillance, home entertainment, audio / video, phone systems, intercom and paging, voice and data cabling, rack build out, satellite and cable TV, drafting and design work, and offered consulting for future construction plans for county buildings, data centers, school districts, corporate offices and residential.

·Won a few contracts with Cytherian to project manage service contracts and installations including drawings for new builds, cabling (Cat6, SMF, and MMF), and day to day escalations for NTTA in the Lundy Place Data Center.

·Used vendors to order parts and material to complete projects under cost.

·Drafted plans and specs for bids, engineered project plans, projects ongoing, and any customer special call out with Visio and Auto CAD.

·Worked a Sonitrol Security contract and became a certified Sonitrol alarm installer and installed many security systems for commercial buildings.

·Won many installation bids and service contracts in the healthcare field for companies such as Sutter, Kaiser, Sunrise Assisted Living, Mercy, and many other smaller practices. Installations ranged from cable infrastructure design and build, installing back bone copper and fiber, installing horizontal copper and fiber to IDF's and MDF's, installing PBX phone systems with voicemail, and building and setting up personal computers and servers.

 

February 2008 to Sunesys (Dark Fiber), San Jose, CA                                   (10 Month Contract)

November 2008Building Entry Project Manager  /  Engineer Sales Engineer

·Worked with sales team to find a viable backbone pathway to link multiple schools to the district office with single mode fiber and would engineer and design a pre-sales job scope to meet the school districts and city's highest standard for installation in the public right of way and on the customer's premise.

·Designed cable paths to get outside plant backbone feed cables from the last 3 poles, through the public right of way, and to the customers termination rack in their equipment room to provide a dark fiber demarc.

·Drafted field notes into plans with AutoCAD and Visio, and would track construction progresses with Excel.

·Worked with partner engineering firms to gain access to service provider conduits and leasable structures as well as work with them in designing plans with specifications to make a scope of work that properly informs conducts a scope of work to be had to the city councilmen and school boards, and installing contractors of work to be done.

·Trained school district representatives on plans for construction to take place in the public right of way and on their site grounds.

·Trained contractors on current project installations and project managed the construction process from start to finish using PMI standards.

·Drafted "as builds" for file keeping and for the school district representatives and city officials records.

·Followed up with existing customers and city officials on completion of current and final status' and attempt to win more business.

·Used Excel, PowerPoint, Projects, Outlook, Visio, and AutoCAD for designing and tracking projects and loaded all information to SharePoint for sharing.

 

 

November 2005 to Fine Networks, New, Castle, CA

November 2006Project Manager / Estimator / Operations Manager

·Worked with the sales manager and product reps (Superior Essex) to engineer many different low voltage applications including mass quantities of cabling, phone systems, servers and workstations, infrastructure design, and rack layout for a wide variety of customers.

·Sold and installed Voice and Data services including phone systems (VoIP, PBX, and Key), cabling, and service contracts for new server and work station service, customer support, and installation.

·Estimated on jobs through the Sacramento Builders Exchange and Reed Bulletin - Met with customers and / or General Contractors to put specification books together and draft plans to meet the call outs for the jobs.

·Researched best pricing from low voltage parts distributors and order the correct parts to complete the job under cost.

·Installed projects by leading a crew of men, sometimes including temp workers, in order to complete jobs under cost.

·Certified Sonicwall dealer and installer.

 

April 2004 to O.C Communications Comcast, Elk Grove, CA

November 2005Project Manager / Lead Installations Manager

·Lead crews to complete mass quantities of large cabling projects including voice, data, and CATV cable and service to multiple large and small companies including hotels, hospitals, county facilities, schools, political add parties, and data centers.

·               Certified Comcast installer.

·Serviced a very large customer base with Nortel and Iwatsu phone systems.

·Installed, terminated, and tested fiber-optic cable (Fluke and fiber certified multiple suppliers).

·Engineered and designed large scale voice, data, and CATV infrastructure projects and would carry out a certified job as a project manager on site. (Leviton certified seller and installer).

·Achieved Iwatsu certified at Iwatsu Corporate in Fort Worth Texas.

 

June 2002 to Communication Connection Corporation, Sacramento, CA

April 2004Project Manager / Lead Installations Manager / Estimator

·Installed and terminated mass quantities of Fiber Optic, Category 6 and Category 5E data and voice Category 5 cable.

·Won Bid and project managed a Verizon Data Center build in Roseville, CA. Job included horizontal cabling infrastructure of voice, data, CCTV, CATV, camera surveillance, and card key access. Later won the service contract bid to maintain and manage day to day add moves and changes for Verizon.

·Lead crews of men to complete jobs of 300 cables or more.

·Responsible for saving a $100,000.00 a year service and cabling account contract with Placer County with one very unique comm room build out.

·Cabled in and around old asbestos filled buildings (Asbestos certified).

·In charge of safety practices and held weekly meetings to discuss on-job safety.

 

October 2001 to XO Communications, Roseville, CA

June 2002Installation and Repair Technician

·Installed and terminated mass quantities of Fiber Optic, Category 6 and Category 5E data and voice Category 5 cable.

·Installed mass quantities of Dial tone analog phone lines.

·Installed Channel Banks to break out either voice or data channels.

·Installed point to point T-1 lines to link buildings together that belong to the same customer.

·Installed D.S.L routers for data.

·Delivered voice and data services to demarc locations inside colo's, data center locations, and customer demarc locations for customers.

 

July 1999 to Capital Telecom Inc, Rancho Cordova, CA

November 2004Account Executive / Estimator / Project Manager / Technician

·Met with sales team for weekly meetings to discuss future and present projects - Would help other sales teammates to design large scale cabling projects.

·Responsible for closing sales and managing large telecom accounts.

·Sold phone systems, cabling, and network servers and workstations.

·Started the estimating department with the Sacramento Builders Exchange - In charge of estimating and drafting.

·Once bids were won carried out designs and specifications to correspond with ordering parts for the installations.

·Project managed AT&T data centers and colo contracts involving removing mass quantities of 50 pair cable and installing MMF and SMF for voice and data transmissions.

·Installed wireless microwave Windows NT systems.

·Installed Avaya Partner key phone switches and assisted on AT&T Merlin phone switches.

·Installed mass quantities of voice and data cabling to customers.

·Assisted on many very large phone system installs: N.E.C, Avaya, and AT&T.

 

February 2001 to Century Executone, Sacramento, CA    (Worked jointly with CTI)

October 2001Cable Technician Lead / Estimator / Phone Technician

·Installed mass quantities of voice and data cables to customers including aerial feeds for both voice and data from building to building.

·Worked on many different phone systems (Executone and Avaya).

·Helped with bidding and estimating.

 

January 2000 to River City Communications, Sacramento, CA

August 2000Cable Technician Lead

·Journeyman Cable Technician - Union.

·Responsible for Installing and terminating mass quantities of voice, data, coaxial, speaker, and fiber optic cable - (Grand Sheridan Hotel - 2012 total cables consisting of copper and fiber feeds between floors to comm rooms, and voice, data, and CATV to each room.)

·Technician for the capital state building in Sacramento under Grey Davis. Held a security clearance for 2 years and worked on their network doing ads moves and changes.

 

June 1993 to Freedom / Stars and Stripes Telecom, Inc, San Jose, CA

July 1998Cable Technician

·Installed and terminated mass quantities of voice cat 3 and data cat 5 cable.

·Assist on Iwatsu Omega phone system installs.

·Learned all the different termination codes (568A and B, 10 base T, and how to make phone cords and patch cords).

·Worked my first summer at 15 years old and through working telecom and data saved enough money to buy my first car.

 

 

EDUCATIONValley Christian High School, San Jose, CA, 1993 - 1997

 

Golden West College, Huntington Beach, CA, 1998 - 1999

 

 

CERTIFICATIONSPMP, BICSI, Fluke, JDSU, T-Berd, Microsoft, Sonicwall, Iwatsu, Avaya, C7, Sonitrol, Leviton, Panduit, Crestron, Asbestos…